Careers

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We are looking for talented individuals

• IT Customer Service Associate

  Locations: Arizona, Mesa

  Project: https://www.satellitehealth.com/

  We are looking for a highly motivated IT Customer Service Associate to join our professional team.

  
  

  Job Summary:

  The IT Customer Service Associate provides detail-oriented, thorough, and organized customer support to directly assess, document, and resolve customer issues in a timely manner. In this position, you will be responsible for providing technical assistance and support to clinicians, physicians, and corporate employees with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

  
  

  Essential Functions:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to clinical staff queries by phone, email and Service Now ticketing system
  • Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
  • Document internal procedures
  • Ask educated questions and listen to clinical and corporate staff to determine the root cause of issues
  • Work through the problem-solving process with clinicians or corporate employees, empowering them to do the same in the future
  • Run diagnostics to resolve problems
  • Report significant and recurring issues to the tier-2 support team
  • Collect feedback to determine patterns and issues such that they can resolve or FAQs can be provided to the customer to ease in troubleshooting

    The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.  All employees must work in accordance with Satellite’s Mission, Vision, and Values of Compassion, Trust, Quality, Innovation, and Teamwork.  Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.

  
  

  Minimum Education & Experience:

  • BS/BA or equivalent industry experience
  • At least 5 years' experience as a Help Desk Technician or other customer service role
  • Ability to diagnose and resolve fundamental computer/technical issues
  • Keen attention to detail, a memory of patterns, and interest in problem-solving
  • Friendly, helpful, cooperative, energetic, and customer-centered attitude

    Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying

  
  

  Minimum Knowledge, Skills & Abilities:

   

  • Strong application troubleshooting skills; must be able to ask questions that drive to the discovery of a problem
  • Must be able to track down and test resolutions
  • Develops and maintains a working knowledge of new and existing products
  • Knowledge of Microsoft Active Directory account management and Microsoft Outlook 365
  • Excellent written and verbal communication skills
  • Must be flexible to work different shifts as needed
  • Ability to travel occasionally
  • Must be a team player
  • Provide helpdesk and technical support either by phone, remote access, or site visits

  
  

  We offer:

  • Work on a complex and interesting IT project
  • Competitive salary
  • Bonuses
  • Flexible working hours
  • Opportunity for professional growth and career development
  • Pleasant atmosphere and a friendly team

  Career`s link

• Senior Consultant

  Locations: Russia, Ukraine, Belarus, Europe, etc

  Project: https://owmobility.com/

  Summary:

  Working for Enea Openwave, become part of a growing team of technical Professional Services consultants providing Enea Openwave’s Communication Service Providers (CSPs) Customers with the highly scalable and innovative software solutions and consultancy services they need to build boundary-free, multi-network communications services for their subscribers. Enea Openwave EMEA Professional Services is highly technical and expanding team with Consultants across the globe.

  
  

  Description:

  Professional Services Consultants work within the EMEA (Europe, Middle East and Africa) Professional Services team to delivery live customer implementations in the mobile data field. Professional Services Consultants are involved in task management, requirements gathering, documentation, hardware and software implementation, software development and testing. Help drive Customer and Enea Openwave’s success through high quality deliverables, on-time and on-budget execution of projects.

  
  

  Responsibilities:

  • Engage in Professional Services projects to enable Enea Openwave’s Software Solutions.
  • Travel to Customer sites primarily in Europe, Middle East and Africa region as required. (Note subject to COVID-19 restrictions)
  • Align with other department (Engineering, Customer Support, Sales) to ensure successful project / task completion.
  • Troubleshooting project issues, and engage with appropriate parties when require.
  • Continue to expand knowledge of the Openwave software product solutions and develop technical expertise of support systems technology (OS, Networking, OSS etc.).
  • Accelerate learning in Enea Openwave’s latest software solutions and develop subject matter expertise through short term secondment to other departments such as Engineering, Global Customer Support or the Deployment Technology Group.
  • Share project and software solution knowledge within peer group and actively contribute to post project analysis.
  • Ensure projects are completed on-time, to-budget with the highest technical expertise and professionalism while maximizing customer satisfaction
  • Development of professional and personal skills akin to major job functions, products, related technologies and career advancement
  • Maintain technical expertise and product knowledge
  • On occasion you will be working with our SE’s (Pre-Sales) and Sales teams to demonstrate our products and solutions
  • Report status in a timely fashion as requested by Project Manager or Line manager.
  • Follow the Openwave Professional Services principles and practices, and comply with all policy and procedure

  
  

  Essential criteria:

  • Bachelor’s degree.
  • 3+ Years’ experience within the Telecommunication / IT Industry
  • Strong technical experience and knowledge of at least one of the following system hardware architectures and OS platforms: (HP, IBM, Cisco).
  • Strong Experience in Linux Centos/Redhat systems administration including high availability.
  • Strong working knowledge of cloud-based containerization, virtualization, and orchestration technologies (e.g., Kubernetes, Openstack, Docker, VMWARE).
  • Srong understanding of TCP/IP fundamentals and networking & routing design principles. Experience in scoping and configuring network hardware.
  • Extensive Experience with network troubleshooting tools and methods – especially tcpdump
  • Extensive experience with scripting - Shell, Perl, Python, etc
  • Good understanding of basic business concepts and practices.
  • Good interpersonal, written and verbal communication skills.
  • Availability to travel and work at customer sites in the region (up to 70% travel).
  • Proven experience of problem solving skills under pressure and short deadline.
  • Team player with excellent communication skills.
  • Fast learner, self-starter/demonstrated ability to take initiative.

  
  

  Desirable criteria:

  • Good understanding of Mobile Internet Implementation
  • Experience in storage solutions, hardware, network architectures.
  • Database skills including, MySQL && Oracle RDBMS: both administrative and programming knowledge.
  • Desirable: Load Balancer configuration knowledge (F5 / Citrix)
  • Knowledge of products within a mobile and/or broadband carrier’s network

  
  

  We offer:

  • Work on a complex and interesting IT project
  • Comfortable office in the center of the city or a remote job
  • Competitive salary
  • Medical insurance
  • Bonuses
  • Flexible working hours
  • Partial compensation for English classes
  • Сorporate and teambuilding events
  • Opportunity for professional growth and career development
  • Pleasant atmosphere and a friendly team

  Career`s link

• Middle RoR developer

  Locations: Obninsk, Ulyanovsk, Kaluga, Moscow, Kazan, St. Petersburg, Minsk, Gomel, Kharkov or remotely

  Link to system description: https://heallybuy.com/

  Responsibilities:

  • Improvement of the platform functionality for online medical appointments. The product has passed the startup phase and now is successfully working and developing

  
  

  Requirements:

  • Strong knowledge of Ruby (2+ years of experience)
  • Knowledge of Ruby on Rails (2+ years of experience)
  • Experience in Ruby backend development
  • Experience in design and support of complex systems
  • Experience with PostgreSQL 10 (Database architecture design, interaction via SQL)
  • Knowledge of version control systems, especially git (development using gitflow methods)
  • Experience with infrastructure (server setup, working with Docker, code coverage with RSpec tests)

  
  

  We offer:

  • Work on a complex and interesting IT project
  • Comfortable office in the center of the city or a remote job
  • Competitive salary
  • Medical insurance
  • Bonuses
  • Flexible working hours
  • Partial compensation for English classes
  • Сorporate and teambuilding events
  • Opportunity for professional growth and career development
  • Pleasant atmosphere and a friendly team

  Career`s link

• Senior RoR developer

  Locations: Obninsk, Ulyanovsk, Kaluga, Moscow, Kazan, St. Petersburg, Minsk, Gomel, Kharkov or remotely

  Link to system description: https://heallybuy.com/

  Responsibilities:

  • Improvement of the platform functionality for online medical appointments. The product has passed the startup phase and now is successfully working and developing

  
  

  Requirements:

  • Strong knowledge of Ruby (4+ years of experience)
  • Knowledge of Ruby on Rails (4+ years of experience)
  • Experience in Ruby backend development
  • Experience in design and support of complex systems
  • Experience with PostgreSQL 10 (Database architecture design, interaction via SQL)
  • Knowledge of version control systems, especially git (development using gitflow methods)
  • Experience with infrastructure (server setup, working with Docker, code coverage with RSpec tests)

  
  

  We offer:

  • Work on a complex and interesting IT project
  • Comfortable office in the center of the city or a remote job
  • Competitive salary
  • Medical insurance
  • Bonuses
  • Flexible working hours
  • Partial compensation for English classes
  • Сorporate and teambuilding events
  • Opportunity for professional growth and career development
  • Pleasant atmosphere and a friendly team

  Career`s link

• Senior QA Engineer (Automation)

  Locations: Obninsk, Minsk, Ulyanovsk, Kaluga, Moscow or remotely

  A job position in the international development team at Openwave Mobility https://owmobility.com, a world leader in applications development for the top-ranked mobile operators.

   

   

   Responsibilities:

  • Functional and system testing of software for mobile operators;
  • Test cases automation.

   

   Requirements:

  • Experience in software testing
  • Experience in automated testing
  • Good knowledge of English (upper-intermediate)
  • Programming skills: knowledge of any of the scripting languages ​​(Perl or Python)
  • Knowledge of network protocols and network infrastructure
  • Experience with Linux
  • Good understanding of web applications architecture, its components, and how they interact with each other (web server, application server, databases, etc.)

   

  Desirable Criteria:

  • Theoretical knowledge of load testing
  • Knowledge of the Linux console at the system administrator level
  • Experience in writing Bash scripts
  • Knowledge of any of the high-level languages ​​- C ++, C #, Java
  • Working experience in software load testing (PyTest, Tsung, Apache JMeter, HP LoadRunner, etc.)

   

  We propose:

  • Work on a complex and interesting IT project
  • Comfortable office in the center of the city or a remote job
  • Competitive salary
  • Medical insurance
  • Bonuses
  • Flexible working hours
  • Partial compensation for English classes
  • Corporate and teambuilding events
  • Opportunity for professional growth and career development
  • Pleasant atmosphere and a friendly team

  Career`s link

• NodeJs developer

  Locations: Obninsk, Ulyanovsk, Kaluga, Moscow, Kazan, St. Petersburg, Minsk, Gomel, Kharkov or remotely

  We are looking for an experienced and talented Node.Js developer to join our professional team to help develop the ERP system for the sale of aviation spare parts and maintaining airworthiness.

   

  Link to system description: http://www.erp.aero/

   

  Responsibilities:

  • Development of the architecture of application modules
  • Backend development
  • Implement documentation
  • Writing unit tests

   

   Requirements:

  • Experience with Node.js
  • Knowledge of RabbitMQ
  • JavaScript (ES6)
  • MySQL database
  • Knowledge of WebSocket and its principles of operation
  • Technical English

   

   As a plus:

  • js
  • Understanding of Amazon Web Services
  • Optimization of the project for high loads
  • Understanding of SaaS applications

   

   We offer:

  • Work on a complex and interesting IT project
  • Comfortable office in the center of the city or a remote job
  • Competitive salary
  • Medical insurance
  • Bonuses
  • Flexible working hours
  • Partial compensation for English classes
  • Сorporate and teambuilding events
  • Opportunity for professional growth and career development
  • Pleasant atmosphere and a friendly team

  Career`s link

• Technical Architect, DevOps

  Locations: Europe or other English speaking countries

  Project| Cloudways Ltd| https://www.cloudways.com/en/

  About the challenge:

  • Do you love solving challenging technical problems at scale?
  • Are you a process-focused individual, passionate about working in a high growth & highly rewarding cross-functional DevOps environment?
  • Cloudways is looking for an experienced and world class Technical Architect who will play a vital role in taking the Cloudways Platform to the next stage.

   

  What will you do?

  • Get involved in the architecture planning, implementation, and maintenance of server clusters, API, and microservices, including critical production environments in hybrid cloud
  • Collaborate with the product team to explore the technical scope of the needs of customers
  • Use proven architecture design and best practices to make sure that the applications remain always-available, offer sustained high performance and are scalable on demand
  • Monitor incidents/problems trends to identify areas of deficiency and recommend improvements to prevent future occurrences
  • Bridge the gap between business/user problems and technology solutions/possibilities
  • Brief the teams and stakeholders on the structure, characteristics, behavior, and related aspects of the solutions
  • Create and publish Architecture and Application Availability Metrics (through general and team-specific dashboards)
  • Research emerging technologies and propose changes to the existing architecture to ensure compatibility with proven technologies.
  • Lay out execution plans with proper control over the solution development process & environment
  • Collaborate with development teams to optimize architecture performance, rightsize environments, provide constructive feedback/coaching, and review code

   

  You definitely have:

  • Proven expertise in managing large-scale deployments of traffic-intensive applications
  • Experience in automating cloud system monitoring and operations through scripting
  • Hands-on experience in administering high availability and high-performance environments
  • In-depth knowledge and 5+ years of hands-on experience with Linux
  • Bachelor's degree or equivalent in Computer Science or related technical field
  • Excellent understanding of Scalability processes and techniques
  • Expert knowledge of at least one Infrastructure-as-Code / Configuration-as-Code technology (such as Terraform, Ansible, Chef, Puppet, Salt)
  • Good understanding of platform and systems’ architecture – modular monoliths and microservices. Operational knowledge of enabling tools such as Kubernetes and Dockers is a plus point.
  • Working knowledge of modern DevOps processes including monitoring, log aggregation, alerting, service discovery.
  • System troubleshooting and problem-solving across platform and application domains. You will be expected to participate in on-call escalations to troubleshoot issues
  • Operational understanding of Agile methods
  • Must be a flexible self-starter who can quickly accommodate new requirements, scopechanges quickly and can adapt to a growing and evolving team
  • Critical Thinker; with good logical and creative problem-solving skills, excellent oral and written communication skills
  • Fluent English level

   

  We propose:

  • Competitive salary
  • Full Time Permanent but 100% Remote Job
  • Internet allowance
  • Two yearly bonuses
  • Paid Time Off
  • Paid Disability Leaves up to 12 months
  • International trip
  • Learning and development budget
  • 5 days in a week and 6 days during last week of month, 8+1 daily working hours.

  Career`s link