XIM Quality Management System

Xtra Informational Management Systems (XIM) has a very elaborate system for managing software development. This not only ensures a high level of quality in all software developed in the company but also meets the special requirements for specific products and customers. XIM Quality Management System insures that all mission critical processes:

• are run by the qualified people
• are clearly documented
• meet international norms
• supported by the best available tools
• backed up by frequent cross-functional internal audits and a company-wide culture of continuous improvement.

XIM is currently undergoing ISO 9001 certification. Recently XIM has embarked on upgrading company methodology for improving the service quality for all its support functions. Our goal is a full-fledged certification for Information Security.

Quality Policy

XIM has a well-documented quality policy. Under this policy XIM commits itself to:

• Strive for the highest level of customer satisfaction
  1. By having an constant dialog with the customer
  2. By providing on time, bug free and up to specification products and services
• Provide a work environment and culture, which promotes initiative, innovation and teamwork.
• Practice processes, which are defined and measurable

Organization & Deployment

An independent Quality Group that reports directly to the Chief Information Officer ensures the deployment of the XIM Quality Policy. This group is supported by a Software Process Engineering Group, that meets at least once a week to review software engineering processes and evolve, deploy and monitor process improvements.

In addition, each Engineering manager holds individual and group quality targets that form the basis of his or her quarterly performance appraisals.

Protecting Intellectual Property Rights

• Non-disclosure & IPR Protection - Integral part of XIM culture
• Part of the ethics program - Mandatory training to all employees
• Multiple levels of non-disclosure and confidentiality agreements

Key Element of XIM QMS:

• Monthly reviews by Quality Council consisting of project manager assigned quality engineering staff
• Independent Quality Group which monitors compliance
• Hardware and software design and development incorporating leading-edge technology
• Hardware and software production of high-quality, leading-edge technology products and services
• Staff training emphasizing customer satisfaction, continuous improvement, and utilization of company operating procedures

Engineering

All software engineering activities at XIM are controlled by a six-tier structure of documented procedures, plans and instructions. The process documentation structure for XIM is illustrated in the figure given below. The broad direction is set by the company's Quality Policies. All activity, regardless of function, business line, product type or customer must meet these requirements.

Customer Satisfaction Measurement and Sharing Across Projects

The Quality Group conducts Customer Satisfaction Survey for all the projects going on in the organization. If there is some customer visit to our premises, one representative from the Quality group meets the customer and takes their candid feedback.

Human Resources

HR further supports the deployment of the Quality Policy. It identifies and meets the training needs of every one involved and ensures appraisal of performance against all objectives, including individual quality objectives.

Process Details

Key deliverables and quality assurance activities in some of the major phases of software development illustrate the attention paid to increasing the productivity of the engineers while ensuring a predictable/repeatable process execution.