Document and Knowledge Management

Eighty percent of an organization’s business content is unstructured — information in files, messages, memos, reports, and proposals created in different formats and stored in many locations. This flood of information begs to be put in context — to be filtered through and be made available to those who need it in a format that is meaningful to them. Only then will the full value of organizational knowledge assets be realized. Add to this the need to include structured data — from business systems, CRM and ERP packages, legacy data stores, and custom databases — and the challenge deepens. The ability to manage ever-increasing amounts of information is critical and is no simple task. The aim of Document and Knowledge Management is to unify these varying formats of data into a context where the transfer of documents and knowledge occur when and where needed, increasing business efficiency and minimizing information loss.

With XIM's knowledge management solutions, organizations can compile collective expertise, regardless of the format of the data, and distribute it to areas that need it the most. In addition to providing context to data of varying formats, our solutions include intelligent data retrieval applications, as well as analysis tools, giving organizations the most precise view of their expertise. XIM's partner FAST Search (Link to Fast Search v Partners Page), and our project teams' expertise can be leveraged both for consulting and outsourcing purposes.

XIM offers knowledge management solutions that:

• Support multiple channels of user access, including Web, e-mail, chat, and VoIP
• Offer personalized, self-service end-user experience
• Scale effectively as services needs grow and expand
• Support and integrate unassisted service (self-service) and assisted service with equal facility
• Capture feedback from end-users, customers, support staff, and knowledge management
• Support rapid solution development with proactive service for end-users, so that any unsolved problem is solved as soon as possible
• Apply to any subject area where knowledge elements can be captured, organized, and ranked for relevancy
• Train customers on the implemented system
• Incorporate pre-existing knowledge bases, especially widely used IT products and technologies
• Seamlessly resolve integration issues to extend the application to the enterprise

XIM’s solutions will allow you to:

• Improve learning and foster innovation by streamlining information access and retrieval and putting content in context.
• Accelerate information discovery by connecting users with the right information at the right time.
• Enhance information organization, allowing enterprises to maximize the value of information, deliver products and services faster, and provide a rich knowledge discovery experience for users.
• Capture and protect knowledge assets, thereby reducing duplication of work, enabling organizations to identify knowledge gaps, promoting information repurposing, and evolving the knowledge enterprise.
• Automate knowledge management by drastically reducing manual categorization of large amounts of content, building comprehensive taxonomies, and simplifying knowledge sharing.

Back to list | More…