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Leading Wireless Communications Software Provider
Satellite Healthcare

Leading Wireless Communications Software Provider Case Study

Leading Mobile Application Vendor is the worldwide leader of open IP-based communication infrastructure software and applications. The company's ™ Mobile Browser is a state-of-the-art micro browser that brings the full power and accessibility of the Internet to mobile phones, PDAs and other devices that use mobile communication networks for information access. Already in its fifth generation, this Mobile Browser enables mobile device manufacturers and Communications Service Providers (CSPs) to deliver content- and feature-rich mobile Internet services to subscribers around the world.

Challenge & Solution

XIM's client increased attention to product quality and usability, coupled with new financial realities led to the decision to outsource the product QA activities to a reliable contractor. After evaluating potential outsourcing partners, it became clear that US based software houses could not meet the Mobile Application Vendor's budget objectives, while 100% offshore solutions were lacking convenience of direct communication and control over QA processes. XIM's model was selected as a solution, satisfying both budget and business process requirements by having a project manager and small engineering team in Silicon Valley and performing the bulk of work offshore with up to 60% cost savings.

Implementation

During a 2-week transition period, XIM Project Managers and Team Leads adapted to the client's communication guidelines, including relevant project documentation and reporting standards, achieving 'transparency' of the outsourcing process to the client. XIM engineers were also trained to work with client's tools. Since the project start, XIM engineers have mastered client's testing framework (VSWAP) and achieved a higher level of expertise in WAP technology in general and in the area of Mobile Browser in particular.

Results

By some measures, the workload currently handled by XIM amounts to 150% of workload prior to outsourcing, with a significantly smaller budget.

Summary of Services provided to Mobile Application Vendor

XIM provides Software Testing and Quality Assurance services at all stages of Mobile Browser SDLC, which includes:

• Planning : Identification of Resources; Assignment of Resources to Project; QA Project Plan for
• Testing ; Tool Setup and Training.
• Design : Documentation Review; Requirements Compilation and Lockdown
• Testing : Testing Process; Test Iterations; Defect Tracking; Status Reports.
• Deployment : Sign off; Deployment Plans.
• Post Deployment : Ad-Hoc Reports; QA Post-Mortem; Status Summary Reports.
• Support and Maintenance of Leading Wireless Communications Software Provider 's QA Lab.

Types of Testing : Functionality, Error Handling, UI Standards, Data Integrity, Application level Security, Usability, Performance/Load/Stress, Regression, User Acceptance, Pre-Production Release Smoke Tests and Interoperability Testing (IOT) utilizing 3rd party Testing Suites and Server Environments. Two teams of QA engineers (local and offshore) are proficient in over 100 manual, semi-automated and automated test plans that contain more than 10,000 test cases.

Satellite Healthcare Case Study

Satellite Healthcare provides multiple dialysis programs to patients with kidney disease through 14 treatment centers in Northern California. Its facility-based programs provide care to patients requiring comprehensive clinical support during dialysis treatments. However, self-care dialysis training services are also offered to those that want to perform dialysis services at home.
Our client uses Perot System's Healthcare application product called Diamond 725 to manage their business. This package was previously developed and sold by Health Systems Design Corporation, based in Oakland, CA which is now a part of Perot Systems Corp Healthcare solutions group

Challenge
To build an electronic clinical information system that captures treatment, laboratory, clinical, and hospitalization information and provides readily accessible and centralized data effectively managing all electronic medical information. The system provides secured, web-enabled view for physician and caregiver access to the patient chart, including vital signs, laboratory results, treatment schedule and patient billing data. It also provides access to accurate patient information in a timely manner and is critical to providing quality care and reducing medical errors.

Solution
XIM team worked in conjunction with client managers to find solutions for above requirements. Designed to offer local and remote clinicians a secure, graphical and integrated environment, XIM built a decision-support tool that monitors and distributes patient care information. It provides users with on-line, real time access to the electronic patient chart based in a variety of formats. Information is displayed in a user-friendly format based upon individual preferences mimicking the physical chart.

A monitoring solution brings the clinical, financial, and optically stored data in a patient's medical record into one location for electronic access. Information is presented in a Web-based graphical view.

Features

• Patient Overview from a Physician's Perspective eliminates handwriting challenges, transcription notes, and offers electronic signatures
• Access to patient data, review orders, medication profiles, and laboratory results
• Hospital access from desktop or wireless terminals
• Off-site Access/Office Connectivity View and Print Data, Integrated Faxing
• Target Users of IS: Physicians, Nurses, Administrative Staff, Office Manager
• Security, Audit Reports, Controlled Access to Confidential Patient Information
• Reports:
  1. Individual Census
  2. Patient Demographics
  3. Insurance/Payer Information
  4. Vital Signs, Intakes & Outputs
  5. Nutritional Services
  6. Physical Therapy
  7. Laboratory

Help Desk Implementation

Interactive Voice Response System (IVR) Development
XIM team worked closely with client telecommunications team and IVR vendor. Microsoft SQL Server was chosen as the back-end database to be used for the IVR solution.

Environment
Following table summarizes the operating environments for above-mentioned developments: